Webinar | Enhancing IT services at law firm EIP with ALVAO ITSM

Join us for an insightful webinar where Mark Chalis, alongside Jan Skrabanek from ALVAO, will discuss their journey in transforming IT Service Management (ITSM) at EIP. Discover why they sought a new ITSM tool, the major challenges they faced with their previous system, and why they ultimately chose ALVAO.

Date: Thursday, October 17
Time:  1:30 PM UK time; via Microsoft Teams

ALVAO's webinnar with EIP

Key Topics:

  • Why a New ITSM Tool?
    Mark Chalis will share the driving factors behind the search for a new ITSM solution, highlighting the limitations and inefficiencies of their previous tool.

  • Challenges with the Previous Tool
    Learn about the specific problems that hindered productivity and service quality, and how these issues impacted the company, employees, and IT team.

  • Why ALVAO?
    Understand the reasons behind selecting ALVAO, a Microsoft-oriented ITSM tool, and what features and benefits stood out to EIP.

  • First Months of Implementation
    Hear about the initial months post-implementation, including the positive changes experienced by the company, its employees, and the IT team.

  • Main Benefits and Specifics for a Law Firm
    Explore the key advantages of ALVAO, particularly in the context of a law firm, and how it has enhanced their IT service management.

  • Future Plans
    Get a glimpse into the future plans for further leveraging ALVAO to drive continuous improvement and innovation at EIP.

Mark Chalis; IT Operations and Security Manager at EIP

Mark Chalis is an accomplished IT Operations and Security Manager with over fifteen years of experience in the Law Services sector. Known for delivering exceptional IT support, Mark is dedicated to improving internal operations and demonstrating the pivotal role of IT in business growth and development. He excels in securing management buy-in for information security investments through well-crafted policies and procedures, ensuring that end-user productivity remains uncompromised. Mark’s passion for IT and his strategic approach make him a valuable asset in driving technological advancements within the law  industry.

Mark Challis from law firm EIP

EIP is a distinguished law firm specializing in intellectual property and technology law

With a strong focus on Microsoft-oriented solutions, they provide expert law services tailored to the needs of tech companies. Their team of experienced attorneys is dedicated to protecting and enforcing clients’ IP rights globally. EIP is known for its innovative approach and deep understanding of the tech industry. They are committed to delivering exceptional law support to help businesses thrive in a competitive market.

EIP logo-mensi

25+

years we manage IT processes

1000+

of implementations

1 500 000+

computers using ALVAO